Our 100% Satisfaction Guarantee includes several layers of buyer protection mechanisms.
The first guarantee happens when, if requested by you during checkout, we email you a photo of your painting. our guarantee is that we’ll revise the painting until it meets your expectations.
Our second guarantee is when you receive the painting; you are free to return it for more revisions or else for a full refund minus our actual shipping cost -- which is, on average, $25 per painting.
We also provide a full lifetime warranty covering manufacturing and material defects for paintings purchased from our website. The warranty covers damage from normal use. Damage caused by incidents such as accidents or inappropriate use are not covered. Depending on the degree of damage to the warranted painting, paintings will either be repaired or replaced. The warranty service is provided free of charge.
Please note that portraits cannot be returned if they have been approved by the customer prior to their dispatch. Custom orders are not covered by this guarantee and cannot be returned for a refund as it will be impossible to sell them to another customer.
Please note that the money back guarantee is not transferable to 3rd parties - you cannot order a painting for someone else only to “discover” that he is not interested and then ship the painting back to us for a refund. Please note that custom orders are not covered by the money back guarantee. Order of portraits (photos turned into paintings) are not covered once approved by the customer for shipping. As the paintings can only be fully appreciated in person, you cannot cancel an order and request for a refund based on a photograph alone. You must receive the painting first and examine it person. If you would then like to return the painting for a refund you must send it back to us, at your expense. Please note that shipping frames is very expensive and therefore the purchase of a frame is final. Frames are not covered by our money-back guarantee. You may ship the painting back for a refund but not the frame, as the shipping cost of frames makes this impossible.
Real oil, Real brushes, Real artists, Real art. The Certificate of Authenticity which arrives with every painting provides an assurance and verifies the authenticity of the hand painted fine art reproduction you purchased. Each oil painting is created by hand using only the finest canvas and oil paints available.
Should you have any additional questions about our 100% Satisfaction Guarantee & warranty, please contact us